Returns & Exchanges
*To make a return please follow these short steps
1. Email email@example.com or send us a direct message on Instagram to request a return authorization within 15 days of receiving your order. Please allow Mucura Shop team 24 business hours to process your request.
2. Mucura Shop team will send you a pre-paid return shipping label. Items must be returned to USPS drop-off location within 7 days of receiving your return authorization. Returns have a cost of $8 for the return label, and exchanges have a cost of $15 for the return/new shipment labels.
Our team will provide you with a PayPal link to pay the returns/exchanges costs.
3. You will receive email notification once your return has been received and processed.
Items must be returned new, in their original condition and packaging. Merchandise returned without the original tags attached will not be accepted. If you find a product to be defective, please notify our team as soon as possible. Items marked as SALE or purchased using a COUPON or PROMOCODE are FINAL SALE. Please note COUPONS or PROMOCODES cannot be used in conjunction with one another or store credits.
Coupons and promocodes may have exclusions within certain products.
Please note that returns cannot be accepted without a return authorization. A return authorization must be requested within fifteen days of order delivery.
Return authorization requests made after fifteen days may be declined.
Please note that a return authorization does not guarantee that a return will be accepted if the merchandise is found to be damaged, not in original condition. If you are returning a product due to defect, please include this information when requesting a return authorization
Please contact firstname.lastname@example.org with any questions about our Return Policy.
Mucura Shop cannot guarantee availability of merchandise for exchanges. Please contact email@example.com for exchange assistance.
We cannot accommodate returns/exchanges for international orders at this time.
Order cancellations will only be accepted within the first 24 hours after order has been placed.